Privacy Policy

Effective Date: January 1, 2026

Water Damage Restoration North Hollywood respects your privacy. This policy explains what information we collect when you contact us or use our website, how we use it, and the choices you have. We keep it simple and straightforward because we want you to feel confident when you reach out to us for help with water damage, mold, or plumbing issues.

Information We Collect

When you call us or fill out a form on our website, we collect your name, phone number, email address, and the address where you need service. We also collect details about your water damage or plumbing problem so we can send the right technician.

If you pay for our services, we may collect payment information such as your credit card number or billing address. We use secure payment processors and do not store your full payment details on our servers.

Like most websites, we automatically collect some technical information when you visit, such as your IP address, browser type, and the pages you view. This helps us understand how people find and use our site.

How We Use Information

We use your contact information to schedule your service, send you updates about your appointment, and follow up after the work is done. We may also use it to answer your questions or provide estimates.

Your address and description of the problem help our technicians arrive prepared with the right tools and materials. We use payment information to process your transaction and keep records for accounting and warranty purposes.

We may use your email or phone number to send you occasional reminders or promotional offers about our services. You can opt out of marketing messages at any time.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well, but you can still contact us by phone.

Analytics and Third-Party Tools

We use third-party analytics tools, like Google Analytics, to collect anonymous data about how visitors use our website. These tools help us see which pages are popular and how we can improve our site.

We may also use third-party services for scheduling, payment processing, and customer reviews. These providers have their own privacy policies, and we encourage you to review them.

Data Sharing and Disclosure

We do not sell or rent your personal information to anyone. We share your information only with trusted partners who help us run our business, such as payment processors, scheduling software, and analytics providers.

We may disclose your information if required by law, such as in response to a court order or subpoena, or if we believe it is necessary to protect the safety of our customers or the public.

If our business is sold or merged with another company, your information may be transferred as part of that transaction. We will notify you if that happens.

Data Retention

We keep your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. For example, we keep service records for warranty purposes.

When we no longer need your information, we securely delete or anonymize it.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. We use secure servers, encryption for sensitive data, and restrict access to your information to employees who need it to do their jobs.

No method of transmission over the internet is completely secure, but we work hard to safeguard your data. If you have concerns, please contact us.

User Rights

You have the right to request access to the personal information we hold about you, ask us to correct any mistakes, or request that we delete your information. You can also opt out of marketing communications at any time.

To exercise these rights, please contact us using the information below. We will respond within a reasonable timeframe.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we will post the new version on our website and update the effective date. We encourage you to review this page periodically.

Contact Information

If you have questions about this privacy policy or how we handle your information, please reach out to us. We're here to help.

Privacy Contact